Buyback Terms & Conditions

Last updated September 11, 2026

1) Who we are

“Loved Again Media,” “we,” “us,” or “our” refers to Loved Again Media, a California business headquartered in Hemet, CA. “You” or “your” refers to the individual or entity sending items to our Buyback Program.

2) What this agreement covers

These Terms govern your participation in our Buyback Program for physical media (CDs, DVDs, Blu-rays, video games, and related media, collectively “Items”). By sending Items to us using our shipping label or otherwise, you agree to these Terms.

3) Quotes, valuations, and our discretion

a. Pre-shipment quotes are estimates only. Any offer or “estimated payout” shown before we physically inspect your Items is non-binding.

b. Final price after inspection. We alone determine whether an Item is acceptable and the final payment amount. Our assessment may increase, decrease, or void any pre-shipment estimate.

c. Condition standards. We use our internal grading standards (disc readability, cosmetic condition, completeness of artwork and inserts, authentic retail barcodes). We may reject or downgrade Items for scratches, skipping, cracks, warping, water or mold damage, excessive wear, missing components, counterfeit or promotional copies, or other defects.

d. Multi-disc products. Incomplete sets may be re-valued as individual discs or rejected at our discretion.

4) Title transfer, possession, and non-return policy

a. Transfer of title. You represent and warrant that you have full rights to transfer ownership of all Items. Title transfers to Loved Again Media when we complete intake scanning of your shipment.

b. Non-return of Items. Because we pay inbound shipping, we do not return Items — accepted or rejected.

c. Damaged or unusable Items. If, in our sole judgment, Items are damaged, counterfeit, unsafe, or otherwise unusable, we may withhold payment and retain those Items for recycling or disposal.

d. Right to refuse or revoke. We may refuse any shipment, revoke acceptance, or hold Items for law-enforcement review if we suspect fraud, theft, or counterfeit goods.

5) Payment & timelines

a. Payment method. We pay by PayPal to the email address in your account.

b. When we pay. After inspection, we issue payment for accepted Items within a reasonable processing window, typically two business days. Processing times vary with volume.

c. Adjustments. Payment reflects only accepted Items. If the net payment is $0 due to condition or rejection, no payment is issued and Items are retained per §4.

6) Shipping, risk of loss, and packing

a. Prepaid labels. A prepaid label is for a single inbound shipment of the Items on that batch’s manifest. Labels expire if unused within the stated window. We may decline to provide labels for additional or oversized shipments.

b. Risk of loss. Risk of loss passes to us when the carrier records delivery to our facility. You are responsible for packing Items to withstand transit.

c. Multiple boxes. Follow our weight limits and labeling instructions. We may refuse overweight or unsafe boxes.

7) Prohibited and ineligible Items

a. Counterfeit, bootleg, or promotional-only Items; Items without scannable retail identifiers; adult content; Items contaminated with pests, mold, or hazardous substances.

b. Stolen property. You may not send Items you do not own. We cooperate with law enforcement and may share information to investigate suspected theft or fraud.

8) Disputes about condition or payment

a. Our decision is final regarding condition, authenticity, eligibility, and payment.

b. Inquiry window. If you believe there is a clerical mistake in a payment total (not condition), contact us within 7 calendar days of the payment notice.

c. No return remedy. We do not return Items once received (§4).

9) Abandoned shipments & misdeliveries

a. Boxes without a manifest or batch number may be impossible to match to an account and may be treated as abandoned.

b. We are not responsible for packages delivered to the wrong address.

10) Taxes & reporting

You are responsible for any taxes on payments you receive. We collect a taxpayer identification number to issue IRS Form 1099 when legally required.

11) Privacy

We handle personal information per our Privacy Policy. By participating, you consent to the processing of your data to operate the Buyback Program.

12) Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages, or for amounts exceeding the total payment we issue for your accepted Items in the transaction at issue.

13) Indemnity

You agree to indemnify and hold Loved Again Media harmless from claims arising out of your breach of these Terms, including sending counterfeit, stolen, unsafe, or contaminated Items.

14) Changes to the program

We may modify or discontinue the Buyback Program, or update these Terms, at any time. Changes apply to transactions initiated after the effective date.

15) Governing law & venue

These Terms are governed by the laws of the State of California. Exclusive venue lies in the state and federal courts located in Riverside County, California.

16) Contact

Loved Again Media — Buyback Program, 30234 Stein Way, Hemet, CA 92543 · support@lovedagainmedia.com