Condition & Shipment Packing Guidelines

1. Condition standards

We only accept items that meet our quality and usability standards. Every item is individually inspected when it arrives at our facility. Our team makes the final determination of condition and eligibility before payment.

Acceptable / usable condition

• Playable and complete — discs must load and play properly
• Clean — free from dirt, sticky residue, or odor
• Original retail versions with a UPC or ISBN barcode
• Original artwork — cover art and inserts included where applicable
• Light wear only — minor scuffs or light surface marks that do not affect playback are fine
• Authentic retail packaging — no bootlegs, burned discs, or unauthorized copies

Items that may be downgraded or rejected

• Moderate or heavy scratches that affect playback
• Cracked, chipped, or warped discs
• Missing discs from multi-disc sets
• Incomplete or missing artwork, manuals, or cases
• Faded, water-damaged, or moldy packaging
• Rental, promotional, or “not for resale” copies
• Counterfeit or duplicate media
• Heavily worn or broken cases
• Items with odors (smoke, mold, etc.)

Unacceptable / non-payable items

These will not receive payment and may be recycled or disposed of at our discretion:

• Bootlegs, burned discs, or counterfeit items
• Discs that are cracked, unplayable, or delaminated
• Items with excessive dirt, stickers, or residue
• Items with mold, pest contamination, or water damage
• Adult content or banned materials
• Any item that poses a health or safety concern

We reserve the right to make the final determination of condition and usability. If an item is rejected it will not be returned, as inbound shipping is paid by us and returns are not offered under the Buyback Program.

2. Preparing your shipment

Step 1 — Verify your items

• Confirm every disc matches its case and artwork
• Remove duplicates, bootlegs, or items outside our accepted categories
• Include only the items listed on your printed manifest

Step 2 — Clean and organize

• Wipe each disc gently with a microfiber cloth (center to edge)
• Remove personal labels, price stickers, or residue if possible
• Group discs by type (CDs, DVDs, Blu-rays, games) to speed up processing

Step 3 — Use sturdy packaging

• Use a strong corrugated box — not envelopes or weak, torn boxes
• Avoid overfilling or leaving empty space that lets items shift
• Stand discs vertically like books where possible; cushion the top and sides
• Seal every seam with packing tape

Step 4 — Weight & labeling

• Each box may weigh no more than 40 lb
• Put the printed manifest inside the box
• Attach the prepaid label we provide, barcode unobstructed

Step 5 — Drop off promptly

• Ship within 5 days of receiving your label — unused labels are cancelled after that
• Labels are single-use
• Keep your tracking number until payment is confirmed

3. Inspection & payment

• When your shipment arrives, items are inspected and scanned in against your manifest
• Final payment is based solely on our condition review
• Rejected or damaged items are retained, recycled, or disposed of at our discretion
• Because we cover inbound shipping, we do not return items submitted through the program
• Payment for accepted items is sent by PayPal once inspection is complete

4. Our discretion and rights

Loved Again Media retains full authority to determine item acceptability, grading, and payment value; withhold payment for items deemed unplayable, damaged, counterfeit, or unsafe; retain, recycle, or dispose of rejected items; and modify these guidelines at any time.

By sending items to us, you agree to follow these guidelines and acknowledge that Loved Again Media’s assessment is final.

5. Questions

Email support@lovedagainmedia.com or write to Loved Again Media — Buyback Program, 30234 Stein Way, Hemet, CA 92543.

See also our terms & conditions. Last updated September 11, 2026.